This policy forms part of our Terms and Conditions and when registering with our site, you
Information obtained and how it is used
Non-Members: If you contact us at any point for any reason, we may record your name, email address and contact number. Similarly, any person who wishes to be added to our mailing list will require to provide their name and email address. This will enable us to either respond to your query, add you to our mailing list or provide you with
more information on our company and services.
Members: When registering with Prestige Whisky Auction you will asked to provide basic information such as full name, billing and delivery address, email address and contact number. In addition to the above information required as a buyer, you will have to provide your bank details for payment to be made following your lot being sold. This information from members allows us to monitor who is participating in each auction, who and
where we are shipping orders to, providing delivery updates via our team of third party couriers and
company review requests.
General Information: In addition to the above, we may gather and store information on your estimated geographic location via your IP address plus the device and operating system used to access our site. For example, you may use Safari on an iPhone or Google Chrome on a PC. We may collect information on the sections of our site you view and how you interact with them. This information gives us an insight into the location of our members and website traffic figures. Depending on how you access our website we may obtain information from third parties. For
example, you may click through to our site from a news article, newsletter or social media.
All members will automatically be added to our mailing list alongside anyone who subscribes themselves. Newsletter subjects may include but are not limited to, upcoming auctions, new releases, special offers, new website features, planned maintenance or other business-specific updates. Our newsletter facility will be handled by a third party who will process and store all email addresses and full names. It is possible unsubscribe by simply clicking “unsubscribe” on any email you receive. Alternatively you can change email frequency at any time via your online account or email us at [email protected]. Once you unsubscribe we will stop sending any promotional material to you.
At Prestige Whisky Auction, we have a choice of payment methods for our members. Full information can be found in our FAQs. Payments made by credit/debit card are processed by a third party and as such we will not store or
process your card details. Your credit/debit card details are never viewed by or shared with us. Should you make or receive payments by bank transfer, we may retain some banking information. It is the sole responsibility of the member to ensure these are always correct and are updated if/when they are changed.
Sale of Information
Prestige Whisky Auction Limited will never sell any personal information to any other person, organisation or third party.
Disclosure of Information
We will never disclose any personal information unless required by any law enforcement agencies relevant to the UK or any other country.
Prestige Whisky Auction Limited uses various third parties to carry out essential parts of our business. These include, website maintenance and hosting, payment processing, collections & deliveries and email marketing.
We will only ever share the necessary information required by each party for the sole purpose of carrying out their task on our behalf. If you require more information or clarification on this matter then please email us at [email protected].
Information Storage, Back Up and Retention
We are committed to the protection and security of your personal information which is why we have all our data stored and backed up by servers based in the UK. We use strict security protocols including data encryption, staff training, CCTV and 24/7 security. No method of storage is ever 100% secure however you can be assured we have taken all reasonable precautions. All personal data will only ever be stored for as long as we need it to fulfil the relevant service to you.
Breaches of Security
Should we suspect there has been a breach of any personal data, we will contact all affected individuals as soon as possible. This will be communicated by email using the address held on file for you.
Legal Bases for Using Personal Information
There are various legal bases that we rely on to use your personal information, namely:
Service Performance: We require your personal data to perform our auctions with members. We need your information for bidding, payment and shipment of your order plus maintaining your account and providing general customer service.
Legitimate Interest: We use your personal information for our legitimate interests such as improving our service and content, sending notifications of changes to policies, promoting upcoming auctions and providing general
administration, fraud detection or legal purposes.
Where we process your personal information based on our legitimate interest and there is no opt-out mechanism available to you, you may exercise your right to object by sending an email to [email protected].
We want all customers to feel confident that their information is being kept secure however you have the right to object to our processing and storing personal data. Should you wish to make an objection or request a change then please email us at [email protected].
We reserve the right to amend this policy at any time as is required by the business. All changes will be published on our website and we advise that customers read through this regularly. Any significant changes that may affect your privacy rights will be notified by email using address we hold on file for you.
What are cookies?
A cookie is a small text file containing a string of characters that is stored on your device when you
visit a website. It will contain some anonymous information such as a unique identifier, website’s
domain name and some digits and numbers. Upon visiting a second time, the cookie allows the site
to recognize your browser.
Cookies We Use
Our site uses the following cookies:
• Permanent: These stay on your device until they expire or are deleted.
• Session: Session cookies only stay on your device for the time you are browsing.
• Necessary: Allow you the best experience when accessing, navigating and using our site features, for example user accounts & baskets.
• Functionality: These cookies allow us to operate the site in accordance with the choices you make. For example, we will recognise your username and remember how you customised the site for future use.
• Performance: Performance cookies allow us to collect information on how you use our site and how you navigate.
• Analytical: These cookies enable us and third-party services such as Google Analytics to collect aggregated data for statistical purposes on how and when someone is on our site. This also allows us to see where visitors have found our site and how long they spend using it.
If you want to restrict or block the cookies that are set by our website, you can do so through your browser settings. You may wish to ask the browser to “do not track” cookies. Deleting some cookies may change the overall user experience of our website.
In addition to cookies, we sometimes use small graphic images known as 'pixels'. These can also be known as web beacons, clear GIFs, or pixel tags. We use pixels in our emails to you (if you have selected to receive such communications) to help us to understand whether our email communication has been viewed. We also use third party pixels such as those from Google, Facebook, and other advertising and social networks. This helps us provide advertising that is relevant to your interests.
Should you require clarification or more information on anything in this policy, please contact us by
email on [email protected] and our team will respond to you as soon as possible.